DIAS UROLOGY is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
- the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;
- how we collect and hold personal information;
- the purposes for which we collect, hold, use and disclose personal information;
- how you may access your personal information and seek the correction of that information;
- how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
- whether we are likely to disclose personal information to overseas recipients;
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
The type of information we may collect and hold includes:
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The type of information we may collect and hold includes:
• Your name, address, date of birth, email and contact details
• Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
• Other health information about you, including:
- notes of your symptoms or diagnosis and the treatment given to you
- your specialist reports and test results
- your appointment and billing details
- your prescriptions and other pharmaceutical purchases
- your dental records
- your genetic information
- your healthcare identifier
- any other information about your race, sexuality or religion, when collected by a health service provider.
How do we collect and hold personal information?
We will generally collect personal information:
- from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, registration form or online form
- from a person responsible for you
- from third parties where the Privacy Act or other law allows it – this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system , electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme
Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
- to provide health services to you
- to communicate with you in relation to the health service being provided to you
- to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
- to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
- for consultations with other doctors and allied health professional involved in your healthcare;
- to obtain, analyse and discuss test results from diagnostic and pathology laboratories
- for identification and insurance claiming
- If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system
- Information can also be disclosed through an electronic transfer of prescriptions service
- To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran’s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary
How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’.
We will normally respond to your request within 30 days.
How do we hold your personal information?
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:
- Holding your information in secure cloud storage
- Strong password protections applied
- Usage of encrypted secure messaging platforms to communicate your stored information
Privacy related questions and complaints
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Email: [email protected]
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
Anonymity and Pseudonyms
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
DIAS UROLOGY is of the view that in medical practices it is largely impracticable to deal with patients anonymously or via a pseudonym. The provision of medical services is likely to be impacted, and billing via Medicare or a health insurer where applicable is likely to be impracticable. If you intend to deal with us anonymously and / or using pseudonyms please let us know in writing and our staff will assess if this is practicable.
Overseas Disclosure
We may disclose your personal information to the following overseas recipients:
- any practice or individual who assists us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider)
- overseas transcription services for transcription of clinical notes and letters
- anyone else to whom you authorise us to disclose it
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Our contact details for privacy related issues
If you would like to contact us regarding any privacy matters, including where:
- you would like to request access to or correction of your personal information;
- you have a complaint or concern regarding your privacy; or
- you would like further information about this Policy,
please contact us using the following details:
Email address: [email protected]; or
Web form: diasurology.com/contact-us; or
Telephone number: (03) 9110 3828; or
Address: Suite 2, 132 La Scala Avenue, Maribyrnong VIC 3032 Australia.
Updates to this policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.