Privacy Policy

At Dias Urology, your privacy is important to us. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you attend our practice or use our website.

1. Information We Collect

We may collect and hold the following types of personal and health information:

• Name, date of birth, address, telephone number and email address
• Medical history, medications, allergies and relevant health information
• Pathology, radiology and investigation results
• Medicare, DVA and private health insurance details
• Referral information from your GP or healthcare provider
• Billing and appointment information
• Website usage data where applicable (cookies, analytics)

2. How We Collect Your Information

We collect information in several ways, including:

• Directly from you during consultations, phone calls, emails or forms
• From your referring doctor, specialist or other healthcare providers
• From hospitals, diagnostic providers and allied health services
• Via our website when information is voluntarily submitted or through analytics tools

3. Why We Collect and Use Your Information

Your information is collected and used for purposes including:

• Providing appropriate specialist urological care
• Maintaining accurate clinical records
• Communicating with other healthcare providers involved in your care
• Managing appointments, billing and health insurance claims
• Practice administration, quality assurance and audit processes
• Providing relevant information or updates with your consent

4. Direct Marketing

We may contact you with information related to your care or practice updates. You may opt out of these communications at any time by contacting us.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, modification or disclosure. Measures include:

• Secure, access-controlled electronic systems
• Encrypted data storage and regular data backups
• Secure disposal or de-identification of information when no longer required
• Confidentiality agreements and privacy training for all staff

6. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate or incomplete. Requests should be made in writing, and we will respond within a reasonable timeframe. Administrative fees may apply for access requests.

7. Questions or Complaints

If you have any questions or concerns about our handling of your personal information, please contact:

We will manage your enquiry promptly and aim to resolve any concerns as efficiently as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice operations. The current version will always be available on our website.